The Banjaran Hotsprings Retreat

We feel so lucky to have stayed at this wonderful place, it is truly heaven. The facilities are superior to anywhere we have stayed with real attention to detail and providing a serene atmosphere. Staff were exceptionally polite and accommodating. Pomelo was excellent for both breakfast and dinner, with an extensive choice of menu. Jeff’s Cellar was a unique experience in a jaw dropping setting and is a must do! We felt extremely sad to leave here and would love to return.

Overall the place is super nice especially if you like nature. It's a bit far from KL and Ipoh is more of a place to stay if you want to have a quite time. Nature is very nice there and the staff very helpful, place is clean and really nice to chill.

The location was impressive with limestone cliffs, steamy hot pools and caves where you could take in the natural geological formations. The jungle grounds were lush and well-maintained. A high-rise hospital building next door makes the whole property less isolated than expected but our villa was private and very spacious. There are only 44 villas spread over large grounds so you don't see a lot of other people. The à la carte breakfast at Pomelo Restaurant was quite extensive and it was nice that there was no rush to finish breakfast (open until 11am) . We appreciated the bottle of champagne and note kindly left in our room by management following a disappointment re dining at Jeff's Cellar - it is currently closed for renovations. I had missed this information in the small print - it will re-open in July. The special dinner (seven courses devised by seven individual chefs) is currently being served in a temporary dining space near the reception area. We were beautifully looked after by our waiter Hossain.

Exceptional concept, where rainforest chic meets thermal water wellness. Very aesthetic lay out, where the leading features are the lovingly landscaped rainforest and the geothermal lake and caves. For those interested in tropical gardening, you will notice that the grounds are covered in beautiful, healthy heliconias of different species. The villas are luxurious, ample and very well designed. The availability of a thermal water pool in the room gives a cutting edge to this retreat, making it very exceptional. The staff is very polite, approachable yet non-intrusive and consistent with the general elegance of the premises. A special mention to Ida, Shah and the rest of team members who helped us with everything to make our stay a memorable one.

Everything, literally, physically everything was perfect. Staff were friendly and knows their stuffs. Room service were on time and on point. Buggy saves us everywhere we need to travel. Complimentary gifts (honeymoon cake, swans deco, dinner cake, Tambun biscuits) were splendid. Caught us off guard. Facilities were great. Clean and very soothing for the body. Free entrance ticket to Lost World of Tambun is one of the highlight. Jeff Cellar's fine dining meal simply delicious and top class. The staffs were accommodating and took time to take us on a tour. Not forgetting the private pool & hot geothermal spot within our villa. Breakfast spread was varied and delicious and fresh. Staffs made sure our meals was served fresh & hot. Those serving us that day were making sure we had the best breakfast.